Will consumers be left to their own devices? As the convergence trend takes hold, service providers must stop pushing technology at people and listen instead to their real wishes...Read Online government Online opportunity to transform administrations and services at all levels Transferring government functions onto the internet could redraw the lawmakers' relationship with citizens, as well as improve efficiencies Public sector Staff can be won over when benefits are made clear Civil servants may be reluctant to embrace new technology unless it can be shown to make their lives easier Wireless LANs Helping travellers with laptops to stay in touch more easily Business people on the move can access networks to send and receive e-mails, link into corporate intranets and download files at speeds of several megabits per second e-government initiatives Web pressures put the squeeze on governments Companies that have adopted e-procurement and cut their costs with web-related technology are expecting similar facilities from their national government