New ways to win over fickle clients In the battle for profits, companies are turning to customer relationship management (CRM) systems. But to succeed, these software solutions must be integrated into the heart of the business...Read Return on investment The jury is still out Some companies report a high rate of return on costly CRM systems but not all businesses know how to use them effectively - and measuring the true payback is not easy Wireless CRM A new way to make connections CRM vendors are staking out the mobile market, but there are risks and rewards for companies adopting the concept Microsoft Launch of Windows XP The controversy over anti-trust issues and the economic downturn will have little long-term impact on Microsoft's new operating system Windows XP, Linux The future looks assured With the advantage of flexibility and lower costs, Linux is not only taking market share from Unix, it is also stemming the growth of Windows in the server arena