Retailing today, say the commentators, is "any3" or "Martini" - anytime, anyplace, anywhere: a marketplace where shoppers can browse the web, buy in store, order via the TV or deliver unwanted returns to the nearest real-world branch. That is the theory. But in practice, this sort of totally integrated "multi-channel retailing" is still some way off...more

IN-STORE DEVELOPMENTS
Customer-driven options will increase flexibility  May 3

CUSTOMER RELATIONSHIP MANAGEMENT
Loyalty cards are unlikely to carry all the answers  May 3

TESCO
Retailer's suppliers can monitor product demand  May 3

E-SHOPPING
'Bricks-and-mortar' skills crucial in retail e-wars  May 3

ON THE MOVE
Early adopters explore pros and cons of Wap  May 3

WATERSTONE'S
Fully integrated into existing fulfilment systems  May 3

LOGISTICS AND THE SUPPLY CHAIN
A transformation in retail trade links  May 3

TELEVISION-COMMERCE
Internet brings threats as well as new opportunities  May 3

GLOBAL COMMERCE INITIATIVE
Forum to boost supply chain standards  May 3

IT TERMS
A guide to the jargon  May 3

AHOLD
Exploring new ways to reach customers  May 3

FULFILMENT
Vital factor could separate winners from losers  May 3

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