BT Business Advice - What the panel said
Client contact details
Published: March 14 2002 16:47GMT | Last Updated: March 14 2002 16:54GMT
Your question:
When sending Christmas greetings to clients we discovered that some employees still don’t have their contacts on a public database. We have a good culture of knowledge share in many respects but it’s difficult to get some people to publicly share their client contact details and new business leads. What is the easiest way to capture this information and, if needs be, limit access to the details to a chosen few?

BT replies:
Most systems for handling customer data will allow access to be controlled to users or groups of users, but the real issue for you is what management systems you have in place to incentivise your people to share information.